tambangFrequently Asked Questions
Our tambang users ask us about account setup, payment methods, game categories, security features, and support availability. This FAQ answers the questions we receive most often—from how to reset your password to what happens when you request a withdrawal. If your question is not covered here, our English-language support team is available through in-app chat anytime.
This page resolves common questions about how our tambang platform works: how your data is protected during registration, which payment methods we accept (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and what to expect during deposit and withdrawal flows. We explain game types, account controls, and support channels so you can navigate tambang with confidence.
For questions not answered here, use our in-app chat or contact form to reach our team. If your question involves legal or jurisdiction matters, please read our Legal Notice page. For complete terms of service, refer to our Terms of Use
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game categoriesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount controls, support, and jurisdiction notice
When you register a tambang account, we collect your full legal name, date of birth, email address, mobile number, and a government-issued photo ID (such as a driver's license or passport). This is our Know Your Customer (KYC) verification process—it confirms your identity and ensures you are at least 18 years old. Your ID image is encrypted and stored securely. We do not share your personal information with third parties except as required by law or to process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank. KYC verification typically completes within one business day. Once verified, you can deposit and access all games immediately.
When you register a tambang account, we collect your full legal name, date of birth, email address, mobile number, and a government-issued photo ID (such as a driver's license or passport). This is our Know Your Customer (KYC) verification process—it confirms your identity and ensures you are at least 18 years old. Your ID image is encrypted and stored securely. We do not share your personal information with third parties except as required by law or to process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank. KYC verification typically completes within one business day. Once verified, you can deposit and access all games immediately.
Our tambang account settings include password change, email update, mobile number change, and account statement download. You can view your full transaction history (deposits, withdrawals, game activity) anytime. You can adjust your notification preferences to receive or mute push alerts on your phone. You can also update your payment method for future deposits and withdrawals. If you need to close your account, contact our support team—we guide you through the closure process and any remaining balance can be withdrawn to your registered payment method. We do not offer account-suspension or account controls directly in the settings menu; contact support if you need temporary access controls or account closure.
Payments and transactions
When you request a withdrawal from tambang, our system reviews your request for compliance. This review typically takes one business day. Once approved, your funds are sent to your registered payment method—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank (online payment, e-wallet, mobile banking, local payment). The time for your bank or payment provider to receive and display the funds in your account depends on their processing speed and may vary during Idul Fitri, Idul Adha, Imlek, or other bank holidays. We do not charge withdrawal fees. If your withdrawal is delayed or you do not receive your funds after three business days, contact our support team immediately with your withdrawal confirmation number, and we will investigate.
Our tambang platform does not charge fees on deposits or withdrawals. All fees are set by your bank or payment provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). When you deposit, your payment provider may apply a transaction fee depending on your account type and the transfer method—this fee is separate from tambang and is handled by your provider. Similarly, when you request a withdrawal, your bank or wallet may apply a processing fee. We recommend checking your payment provider's fee schedule before depositing. Our tambang balance always shows your net amount after your provider has processed the transaction. We do not deduct any additional fees.
Our tambang weekly cashback offer returns a percentage of your net losses during the week. Eligibility and payout rates vary by account status and your game activity. Cashback is calculated every Sunday and added to your account by Monday. The offer applies to qualifying games across live-dealer tables, slots, and sports betting. Cashback is credited as a bonus balance, which you can use for additional bets or withdraw after meeting the turnover requirement (turnover terms vary). Read the current offer details in our Promotions section for the exact percentage, qualifying games, and any weekly limits. If you have questions about your specific cashback calculation, our support team can review your account activity and explain your eligible amount.
Game categories
Our tambang platform offers four main game categories. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios and real dealers. Slot games feature Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many more. Sports betting covers football tournaments (Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League), MotoGP, and badminton with game information and in-play betting. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile with tournament betting and live match coverage. Each category is organized by game type, popularity, and recent play. All games are available on mobile browsers and Android app. Select games are also available on iOS through Safari browser.
Security and support
Our tambang support team is available through in-app chat anytime. Open the chat icon in your account menu (usually in the bottom-right corner on mobile or desktop), type your question, and our English-speaking team responds within one business day. For account-security issues or legal inquiries, use our contact form on the website and select the appropriate category. We respond to urgent issues (account compromise, payment problems) with priority. You can also check our FAQ or browse the Help section in your account for self-service answers. For issues related to specific jurisdictions or legal matters, refer to our Legal Notice page or contact our legal team through the contact form.